FAQ

Q. How long will it take for you to post my items?

A. Please click here for details regarding postage and the time it takes to make a piece to order.

Q. I live on the Isle of Wight, can I collect my order?

A. Yes, the wonderful Steve and Sharon from Available Light Gallery and Gifts in Newport have agreed for Iceni customers to collect their orders directly from their shop. Please remember, your item will not be immediately available, I will email you when your item is ready to collect.

Q. My wrist is bigger/smaller than the size of bangle/bracelet you have listed for sale. Can you make one to fit me?

A. Yes. If you aren’t a standard sized wrist, I will make you any bracelet/bangle to your measurements, just get in touch.

Q. I want something similar but a little different to what you make – can you do that for me?

A. Yes, I am happy to 'tweak' an original piece to suit you where possible, just pop me a message.

Q. What metals do you use? 

A. I primarily use and prefer sterling silver (all Iceni silver is sterling silver), with a smattering of copper, brass and gold if I'm feeling super fancy! 

Sterling silver and hallmarking

Q. Is a 925 stamp the same as a UK hallmark?

A. No. 925 identifies the sterling-silver fineness standard, but a lone 925 stamp is not a complete UK hallmark. A complete UK hallmark includes a registered sponsor’s mark, a fineness mark and an Assay Office mark.

Q. Which Iceni pieces are hallmarked?

All pieces that are legally required to be hallmarked, that is those pieces that are over 7.8g in weight - those less than 7.8g are exempt from hallmarking.

Q. The copper in my piece has patinated, what can I do?

A. Please refer to Jewellery Care in the main menu.

Q. What does Iceni Mean?

A. The Iceni (pronounced ‘eye-see-nee’) were a tribe of Celts who infamously revolted against the Romans under the leadership of Boudicca. I named my business Iceni because I have always been enthralled with Boudicca's story.